Paige D. Caras Professional Portfolio

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ExperiTeach

Learning & Professional Service Contractor

May 2019 - Present

I leverage my years of Learning & People Development Experience to support technology companies with Product Learning, Leadership Skills, LMS Implementation, and building Service Teams & Centers of Excellence. 

Serving as a Contract Senior Service and Learning Leader, I have accomplished the following for my clients:

• Reduced attrition in technical roles and growing technical delivery capabilities by providing:
  • Skills gap analysis to formulate a stop-gap curriculum plan
  • Developing role-based blended learning programs to align with Job Descriptions
  • Developing career pathing for specialist to managerial and specialist to advisory roles
  • Creating role-based onboarding for client facing service roles to include upskilling and mentorship

• Collaboration with HR teams to develop KPIs and Incentives for sales and non-sales roles

I have also created PS organizations that follow the client journey including sourcing talent with professional skillsets for managing customer needs by standing up the following:

• PMO (Project Management Office)
• Structured  Implementation Teams 
• CTO (Client Training Office) 
• Tiered Client Support Teams 

These initiatives help customers increase productivity with reduced costs to the business, increase efficiency through effective use of talent, and increase customer retention through centers of excellence.

Serving as a Learning & People Development Project Manager, I have worked with SMEs to strengthen learning initiatives and customer reliance on organizational provisions as well as increase revenue via:

• Generating new revenue streams by:
  • Developing client facing, CPE accredited Instructor Led Product Training
  • Developing client facing subscription-based Product eLearning

• Reducing training travel expenses and required on-site days by:
  • Developing Implementation and Instructor Led Training eLearning pre-requisites

• Reducing support tickets year over year by:
  • Creating subscription-based product eLearning by roles 
  • Curating knowledge-bases via LMS implementation 

I use the very latest in learning tech paired with my own continual professional education to create learning experiences and organizational outcomes that impact the ability to attract and retain top talent, support sustainable growth, and positively impact earnings year over year.

ABB Enterprise Software

Global Manager of Sales Enablement

June 2015 - May 2019

ABB Enterprise Software is the software subsidiary of ABB, a leader in global power and automation technologies operating in roughly 100 countries. Our Global SE team supported over 30,000 Sales and Sales Supporting roles by delivering world class SE experiences. My specific role encompassed collaboration with SE Directorship and the sales organization to manage a team of professionals in 3 regions each with their own budgets and provisions to develop and deliver:

• Product and Compliance Training
• Professional Pathway Development
• Pre-sales Support
• Sales Coaching
• Skills and Personality Assessments 
• eSales Kit (on-demand pitch tools & info)
• Management Team Coaching
• Annual Regional Sales Forum
• Regional Product Updates
• Staff Onboarding
• eLearning Development
• Role-based Mentoring 

In addition to our deliverables; I also managed the daily operations of:

• Global team budgeting for operations and regional events
• Staff recruiting, management, coaching, and promotion or, when required, termination
• Co-ordinate team objectives with business requirements
• Metrics and KPI reporting
• LMS evaluation, purchase and customization; roll out across the sales organization
• Global reporting on all learning and development objectives
• Creation of eLearning team for design using current Adult Learning Theory and trends
• Eventually rolled the LMS to client facing for the support of Pre-sales objectives
• Generated an ROI on the LMS and Learning development through client facing offerings

Strategic leadership and taking time to get to know my staff and their support teams gave me an excellent education into global operations and collaboration across South America, India, Asia, and parts of the Middle East. It also strengthened my colleague relationships in the UK and Australia.

Habif, Arogeti & Wynne, LLP

Sr. Manager, Learning & Development

August 2001 - June 2015

Habif, Arogeti & Wynne is now Aprio; a recognized leader in tax, assurance, business advisory, and private wealth management with a 70 year history of growth and community service in each location.  The firm utilized my learning credentials and project expertise both internally and in a billable client-facing capacity.

For Internal Learning & Development I served by:

• Reducing onboarding costs by creating seasonal Intern onboarding and monthly New Hire onboarding byrole.

• Bridged skills gaps by developing and delivering technology training (certified MS Office Master Trainer).

• Increased practitioner CPE and CLE compliance early completions by 20% through digital learningaccreditations.

• Increased practitioner efficiency by 80% over 2 year Paperless Practice Initiative:
  • Developed AICPA industry standard DMS Governance and Destruction Date policies and procedures.
  • Developed DMS Implementation and blended Training program.
  • Served on DMS Application Development Committee as Governance and Training expert.
  • Created new revenue stream by expanding DMS P&P Consulting and application training externally.

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Instructional Design  

• ADDIE - Analyze, Design, Develop, Implement, Evaluate 
  • Prefer for Instructor Led Course Developent
• SAM - Successive Approximation Model 
  • Perfer for eLearning Course Development as it supports Agile
• SAM2 - Successive Approximation Model for larger projects 
• Adult Learning Theory 
• eLearning Branding & Development 
• Agile development processes 
• Product update Agile Learning Delivery 

Curriculum Development  

• SaaS Product Learning Path Development 
• Blended Learning Pathing & Development 
• ILT & Workshop Development and Facilitation 
• Succession Planning & Role Based Development 
• Sales Enablement & Talent Development 
• Management & Leadership Development 

 General Skills  

• Global & Cross Functional Communications 
• Change Management 
• Knowledge Management 
• KPI & Assessment Development 
• Process Development & Improvement 
• Recruiting & Leadership 
• Voice Over 

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Learning & Development Technologies

• Articulate 360 Suite (Expert)
• Adobe Creative Cloud (Proficient)
• Adobe Captivate (Proficient)
• Camtasia Studio (Expert)
• Audacity (Expert)

Learning Management Systems

• Thomson Reuters Checkpoint Learning (Expert)
• Skillsoft (Proficient)
• ExpertusOne (Expert)
• Docebo (Expert)
• Brightspace (Proficient)
• TalentLMS (proficient)

General Technologies  

• Microsoft 365 (Expert)
• MS Power BI Data Analytics (Proficient)
• Zoom (Proficient)
• GoToMeeting (Proficient)
• GoToWebinar (Proficient)
• Jira (Proficient)
• Salesforce (Proficient)
• Zendesk (Expert)